Your AI is only as good as the knowledge behind it

Most AI chatbots fail because of poor documentation, not poor models. Averas identifies gaps, measures readiness, and improves your knowledge base so your AI delivers accurate answers from day one.

Intent
Measure
Improve

The Knowledge Gap Is Costing You

Your AI chatbot is only as good as the documentation it relies on. Most companies don't know how bad their knowledge base really is.

72%
of customers switch to a competitor after a poor self-service experience
81%
of customers prefer self-service before contacting support
40%
of AI chatbot projects are canceled due to poor knowledge quality

Three Pillars of Knowledge Excellence

A systematic approach to understanding, measuring, and improving the knowledge behind your AI.

Intent

Understand why your customers are calling

Learn More →

Measure

Assess your knowledge base readiness for AI

Learn More →

Improve

AI-powered document improvements at scale

Learn More →

Get Your Free Knowledge Base Report Card

In just 5 minutes, discover how ready your knowledge base is for AI. No data sharing required — we use synthetic questions to evaluate your documentation.

  • AI readiness score based on synthetic question testing
  • Identification of documentation gaps and weak areas
  • Comparison against industry benchmarks
  • Actionable recommendations for improvement
  • No credit card, no data access needed

Your Report Card

See where your knowledge base stands before investing in AI.

Get Free Report Card

The Averas Platform

A complete system for understanding, measuring, and improving the knowledge behind your AI.

Understand Customer Intent

AI-powered analysis of your support tickets reveals what customers are really asking about — and where your documentation falls short.

  • Automatic theme and category extraction
  • Volume-ranked topic identification
  • Gap analysis between tickets and documentation
  • Drill-down from themes to individual tickets
85% intent accuracy
3.2× faster pattern discovery
67% time reduction
in manual ticket analysis

Measure Knowledge Readiness

Automated RAG testing evaluates how well your knowledge base can answer real customer questions — before they reach your AI chatbot.

  • Synthetic test case generation from support data
  • RAG Triad evaluation (relevance, groundedness, context)
  • Readiness scoring and benchmarking
  • Triage classification for failing answers
73% ticket reduction
with improved knowledge base
$127K annual savings
average per client

AI-Powered Improvements

Generate targeted document improvements using AI. From error identification to rewritten content — close the loop on knowledge gaps.

  • Automated Errors & Omissions (E&O) reports
  • AI-generated document improvements
  • Before/after comparison and approval workflow
  • Continuous measurement to verify improvements
2.3× faster resolution
with improved documentation
40% fewer escalations
through proactive content fixes

Start Free, Scale When Ready

Begin with a free synthetic report card. Upgrade as you see the value.

Free

Phase 1

Synthetic Report Card


  • AI readiness score
  • Synthetic question testing
  • Gap identification
  • 5-minute setup
Get Free Report Card
Free

Phase 2

Refined Report


  • Real ticket analysis
  • Intent categorization
  • Detailed recommendations
  • Benchmark comparison
Talk to Us
Paid

Phase 2A

Full Measurement


  • RAG Triad evaluation
  • Complete readiness scoring
  • Triage diagnostics
  • Retest workflow
Talk to Us
Enterprise

Phase 3

Full Platform


  • AI document improvements
  • Continuous measurement
  • E&O reporting
  • Dedicated support
Talk to Us

Why Companies Choose Averas

Built for teams that want their AI to actually work.

AI Readiness

Know exactly how ready your knowledge base is before deploying AI chatbots.

Data-Driven

Every recommendation is backed by measurable metrics, not guesswork.

Operational Efficiency

Reduce ticket volume and resolution time with better documentation.

Continuous Improvement

Measure, improve, retest — a closed loop that gets better over time.

Ready to Fix Your Knowledge Base?

Join companies that are building AI on a solid foundation.

5-Minute Setup

Get your report card in minutes, not weeks.

No Data Required

Synthetic testing means zero data sharing risk.

Free to Start

No credit card, no commitment. See value first.